Frequently Asked Questions
Everything you need to know about your Montigo experience.
How long does shipping take within Malaysia?
For West Malaysia, delivery typically takes 2-4 working days. For East Malaysia, please allow 5-10 working days for your order to arrive via our standard courier partners.
Can I personalize my Montigo bottle?
Yes, we offer custom laser engraving services for selected bottle series. You can add your name or a short message directly on the product page before adding it to your cart.
What is the Montigo exchange and return policy?
We offer a 7-day return policy for manufacturing defects. Items must be unused, in their original packaging, and accompanied by proof of purchase. Please contact our support team to initiate a claim.
Are Montigo products BPA-free and safe for daily use?
Absolutely. All Montigo drinkware is crafted from high-quality, food-grade 18/8 stainless steel and is 100% BPA/BPS-free to ensure your beverages stay safe and taste fresh.
How long can Montigo bottles keep my drinks hot or cold?
Our double-wall vacuum insulation technology is designed to keep drinks ice-cold for up to 24 hours and piping hot for up to 12 hours, depending on the specific bottle series.
What payment methods do you accept?
We accept all major credit and debit cards (Visa/Mastercard), FPX online banking, and popular e-wallets including GrabPay, Touch 'n Go eWallet, and Boost.